Shipping policy

Shipping Policy

At Softelle Home A LLC, we are committed to providing high-quality home goods and ensuring a smooth shopping experience for our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Our standard shipping time is approximately 20–25 business days, depending on the destination, customs clearance procedures, and local carrier operations.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take several days to appear after shipment.

Shipping Destinations

We currently ship to most countries and regions worldwide. Shipping availability may vary depending on local regulations and carrier limitations.

Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to customs inspections, weather conditions, peak seasons, or other circumstances beyond our control.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.